{"xsrfToken":"8c7314a5dac2834a734b496cc7a75eb28526cb6f_lout","branding":{"id":"3","key":"act","name":"Digital Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cdef9a7d-32a9-4d05-9431-a6a39a761612/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNzFlYWE1Mi0yODQ1LTQ5MzUtOTk5MS01Nzc2MjU1MmUyNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZWY5YTdkLTMyYTktNGQwNS05NDMxLWE2YTM5YTc2MTYxMiI6WyJyZWFkIl19LCJleHAiOjE3MTM4MzkxNjUsIm5iZiI6MTcxMzgzODU2NX0.wWIdNHMTPgpwvfhEmY9oITc1pDzG5rCFvr445qzTFv4&client=e71eaa52-2845-4935-9991-57762552e26c&height=300&mode=fit","bannerMediaApiFileId":"cdef9a7d-32a9-4d05-9431-a6a39a761612","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"act","projectId":10200,"serviceDeskId":3,"name":"Digital Support","description":"<p>Welcome to the Digital Solutions Support Customer Portal</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"44","name":"ACTGOV Password Reset","descriptionHtml":"<p>If you require an ACTGOV password reset please have your colleague complete this form on your behalf.</p>","callToAction":"ACTGOV Password Reset","introHtml":"<p>Complete this form to request an ACTGOV password reset.</p>","icon":10664,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[16],"key":""},{"id":"47","name":"All Other Inquiries","descriptionHtml":"<p>Complete this form for all other Inquiries.</p>","callToAction":"All Other Inquiries","introHtml":"<p>Complete this form for all other IT Inquiries.</p>","icon":10626,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[11,13],"key":""},{"id":"46","name":"Application Password Reset","descriptionHtml":"<p>Complete this form to request an application password reset.</p>","callToAction":"Application Password Reset","introHtml":"<p>Complete this form to request an application password reset.</p>","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[16],"key":""},{"id":"502","name":"Authority to Change (Ward) Request","descriptionHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>\n<p>IMPORTANT: If the change date is within 2 weeks of this request please phone Digital Solutions Division immediately on 5124 5000 and ask to speak with the Grand Central Team regarding an urgent request.</p>","callToAction":"Authority to Change (Ward) Request","introHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109],"key":""},{"id":"61","name":"Car Park Waiting List","descriptionHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","callToAction":"Car Park Waiting List","introHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","icon":10810,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[20],"key":""},{"id":"98","name":"Communication Room Access","descriptionHtml":"","callToAction":"Communication Room Access","introHtml":"","icon":10664,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[24],"key":""},{"id":"25","name":"Computer on Wheels Issue","descriptionHtml":"<p>Complete this form to report an Issue with a Computer on Wheels (COW)</p>","callToAction":"Computer on Wheels Issue","introHtml":"<p>Complete this form to report an Issue with a Computer on Wheels (COW)</p>","icon":10815,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[11],"key":""},{"id":"64","name":"Computer, Hardware or Device Issue","descriptionHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","callToAction":"Computer, Hardware or Device Issue","introHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","icon":10630,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[11],"key":""},{"id":"478","name":"Configuration Item Registration Form","descriptionHtml":"","callToAction":"Configuration Item Registration Form","introHtml":"<p>Complete this form to register or update a new system or solution with Digital Solutions Division</p>","icon":10894,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10894","groups":[11],"key":""},{"id":"596","name":"DHR Asset Configuration","descriptionHtml":"","callToAction":"DHR Asset Configuration","introHtml":"<p>This form is used to inform the DHR Technical Team of assets/Workstations being replaced across the health services to ensure the LWS records are updating to reflect the required settings for DHR use.</p>","icon":10629,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[11],"key":""},{"id":"496","name":"Digital Health Record - Data Export Access Form","descriptionHtml":"<p>The intent of this form is to assess a user on the need to have one of the following access permissions added to their EMP Template:</p>\n<p>A user requires an extract of a report as a csv. file or PDF to distribute externally to the Epic system.</p>\n<p>This form is to be completed only once approval by the relevant Data Custodian has been granted. Data Custodian approval should be included as an attachment in the request.</p>\n<p>For Canberra Health Services, use the form found <ins><a href=\"https://forms.office.com/Pages/ResponsePage.aspx?id=CBlstDQDNkK5eFhe6I5Bmf_Wi1StRTRAmHEh4Te58eFUMTRSWFpISUpCT0JQNFVGREtSVDUyQkZJTCQlQCN0PWcu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></ins> to obtain the pre-approval. For North Canberra Hospital, consult with the Manager of Governance in Corporate Services prior to submitting this form.</p>","callToAction":"Digital Health Record - Data Export Access Form","introHtml":"<p>Use this form to request additional exporting access to the Epic system</p>","icon":10692,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[109],"key":""},{"id":"602","name":"Digital Health Record - Manage Medication Shortages","descriptionHtml":"","callToAction":"Digital Health Record - Manage Medication Shortages","introHtml":"<p>Complete this form to manage medication shortages in the Digital Health Record.</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"501","name":"Digital Health Record - Request a New Medication","descriptionHtml":"","callToAction":"Digital Health Record - Request a New Medication","introHtml":"","icon":10896,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[109],"key":""},{"id":"505","name":"Digital Health Record - Request Change to where Medication is stored","descriptionHtml":"","callToAction":"Digital Health Record - Request Change to where Medication is stored","introHtml":"<p>Complete this form to request change to where medication is stored</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"494","name":"Digital Health Record - Support Request","descriptionHtml":"","callToAction":"Digital Health Record - Support Request","introHtml":"","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[109],"key":""},{"id":"96","name":"Engage Suite Registration Form","descriptionHtml":"<p>You will need to nominate a single email address. This registered email address will become your login ID and allow you to receive result notifications for your patients in all your practices. If you work at multiple locations your provider numbers will be linked to a singular email which means you will have one login and all notifications for your patients will be sent to the nominated email address. To opt-in to this platform, please complete the registration form below.</p>","callToAction":"Engage Suite Registration Form","introHtml":"<p>Complete this form to register to be an Engage Suite user</p>","icon":10800,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[110],"key":""},{"id":"437","name":"General Imaging Inquiry","descriptionHtml":"","callToAction":"General Imaging Inquiry","introHtml":"<p>Complete this form</p>","icon":10699,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[13],"key":""},{"id":"554","name":"Health Enclave Vendor Privileged Access Management (VPAM) Onboarding Form","descriptionHtml":"<p><b>Please note, this form is for internal Digital Solutions Division use.</b></p>\n<p>Use this form to:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>onboarding systems onto VPAM; and</li>\n <li>request & amend back-end user access to systems via VPAM</li>\n</ul>\n<p>Please refer to the <a href=\"https://act-health.atlassian.net/wiki/spaces/DS/pages/1272611802/Vendor+Privileged+Access+Management+VPAM+-+System+Overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">VPAM Confluence Page</a> for additional information. If you require more information please contact the Cyber Security Team.</p>","callToAction":"Health Enclave Vendor Privileged Access Management (VPAM) Onboarding Form","introHtml":"<p>Use this form to request onboarding systems and users in VPAM</p>","icon":10677,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[24,13],"key":""},{"id":"59","name":"Hot Desk Booking Request","descriptionHtml":"<p>Hot desks are located on level 2. Each desk is equipped with a monitor and docking station. You will need to bring your ACTGOV laptop, charger and headset to use the desk. If you wish to use a separate keyboard and mouse, you will need to bring these with you.</p>","callToAction":"Hot Desk Booking Request","introHtml":"<p>Complete this form to book a hot desk at Bowes St</p>","icon":10808,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10808","groups":[20],"key":""},{"id":"181","name":"Image Transfer Request","descriptionHtml":"<p><font color=\"blue\"> <b>Image Transfer/Import - ACT Health (IDIS) → NSW Health</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Images can be electronically transferred between ACT Health’s Integrated Diagnostic Imaging Systems (IDIS) to NSW eHealth Enterprise Imaging Repository (EIR). Images cannot be transferred to/from ‘Critical PACS’ – this system is managed by SNSWLHD PACS Administrators. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <font color=\"blue\"> <b>Image Import from Media → To ACT Health (IDIS Xero) Media</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> (CD/DVD Disks, USB) are to be left at the Medical Imaging Department Reception for import. The transfer and importing of images is subject to the privacy principles of the ACT Health Records Act and will only be authorised in appropriate circumstances. Canberra Health Services and the ACT Health Directorate take no responsibility for the diagnostic quality of images imported or transferred from an external source.</p>","callToAction":"Image Transfer Request","introHtml":"","icon":10860,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10860","groups":[13],"key":""},{"id":"63","name":"Imprivata PIN reset","descriptionHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","callToAction":"Imprivata PIN reset","introHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[16],"key":""},{"id":"99","name":"Information and Data Management Change Request","descriptionHtml":"<p>Once issue is logged, it will go to DSD Information and Data Management Change review team for review and approval</p>","callToAction":"Information and Data Management Change Request","introHtml":"<p>Complete this form to lodge a Information and Data Management Change Request</p>","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[19],"key":""},{"id":"68","name":"Locker Request Form","descriptionHtml":"<p>Complete this form to request a locker at Bowes St</p>","callToAction":"Locker Request Form","introHtml":"<p>Complete this form to request a locker at Bowes St</p>","icon":10641,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[20],"key":""},{"id":"426","name":"NDMS and REDCap Change Request form","descriptionHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","callToAction":"NDMS and REDCap Change Request form","introHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[13],"key":""},{"id":"560","name":"New Clinic Request","descriptionHtml":"","callToAction":"New Clinic Request","introHtml":"<p>Use this form for the establishment of a new clinic in the Digital Health Record (DHR)</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109,13],"key":""},{"id":"476","name":"New Clinical Work Device (CWD) Request Form","descriptionHtml":"","callToAction":"New Clinical Work Device (CWD) Request Form","introHtml":"<p>Use this form to request new Clinical Work Device (CWD) for your work area</p>","icon":10694,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[11],"key":""},{"id":"514","name":"New End User Device Request Form","descriptionHtml":"<p>This form is used to request a new device for your work area. You can select one of the devices from the form below.</p>\n<p>If the device you are after isn’t included in the list below, please contact Digital Solutions Division on 5124 5000 to discuss further.</p>\n<p>Please note this process can take 8-12 weeks as all requests require assessment and approval from multiple areas and if approved there may also be a lead time for ordering, delivery and installation of the device.</p>","callToAction":"New End User Device Request Form","introHtml":"<p>Complete this form to request new Computer on wheels, Label Printer, Wristband Printer, Script printer, Scanner or Electronic Signature Pad</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[11,109],"key":""},{"id":"557","name":"New Mouse, Keyboard, Headset or Other (ACT Health)","descriptionHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","callToAction":"New Mouse, Keyboard, Headset or Other (ACT Health)","introHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[20],"key":""},{"id":"55","name":"New Paper File Part Request","descriptionHtml":"<p>Complete this form to request a new paper file part</p>","callToAction":"New Paper File Part Request","introHtml":"<p>Complete this form to request a new paper file part</p>","icon":10811,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10811","groups":[22],"key":""},{"id":"54","name":"New Paper File Request","descriptionHtml":"<p>Complete this form to request a new paper file</p>","callToAction":"New Paper File Request","introHtml":"<p>Complete this form to request a new paper file</p>","icon":10805,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10805","groups":[22],"key":""},{"id":"519","name":"NSW Health User Access Request Form","descriptionHtml":"","callToAction":"NSW Health User Access Request Form","introHtml":"<p>Complete this form to gain access as a NSW Health User to ACT Health's Digital Health Record (DHR)</p>","icon":10677,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[110],"key":""},{"id":"93","name":"Paper File Digitisation Request","descriptionHtml":"","callToAction":"Paper File Digitisation Request","introHtml":"","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[22],"key":""},{"id":"56","name":"Paper File Retrieval Request","descriptionHtml":"<p>Complete this form to request a paper file retrieval</p>","callToAction":"Paper File Retrieval Request","introHtml":"<p>Complete this form to request a paper file retrieval</p>","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[22],"key":""},{"id":"507","name":"Pathology Lab Staff Request","descriptionHtml":"","callToAction":"Pathology Lab Staff Request","introHtml":"<p>Complete this form to raise a Pathology (Beaker) issue</p>","icon":10900,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[109],"key":""},{"id":"511","name":"Raise an Objective Access Request","descriptionHtml":"","callToAction":"Raise an Objective Access Request","introHtml":"<p>Use this form to request new user access, amendment to existing or deactivate Objective access</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[22],"key":""},{"id":"355","name":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","descriptionHtml":"","callToAction":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","introHtml":"<p>Use this form for any general Objective/HPE Content Manager (TRIM) enquiry or Ministerial request</p>","icon":10912,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10912","groups":[22],"key":""},{"id":"343","name":"Record transfer of a paper file to another officer","descriptionHtml":"<p>Use this request form to notify the Records Management team that you have transferred custody of a paper-based official file from one officer to another officer. You are responsible for physically transferring the file to the other officer.</p>","callToAction":"Record transfer of a paper file to another officer","introHtml":"<p>Use this form to record transfer of a paper file to another officer</p>","icon":10638,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[22],"key":""},{"id":"66","name":"Report a Cyber Security Breach","descriptionHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","callToAction":"Report a Cyber Security Breach","introHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[24],"key":""},{"id":"477","name":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","introHtml":"<p>Use this form to report a lost, stolen or damaged End User Device, such as a Clinical Work Device (CWD), Barcode Scanner, Label Printer, CoW, Signature Pads, BMW.</p>","icon":10697,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[11,109],"key":""},{"id":"523","name":"Report a lost, stolen or damaged TRN Radio","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged TRN Radio","introHtml":"<p>Complete this form to report a lost, stolen or damaged TRN Radio</p>","icon":10692,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[11],"key":""},{"id":"527","name":"Report a lost, stolen, damaged or expired OneID pass (ACT Health)","descriptionHtml":"<p>If you are an ACT Health Directorate employee, use this form to report and replace a lost, stolen, damaged or expired oneID pass.</p>\n<p>Once submitted, your ID pass will be cancelled and a member of the Cyber Security team will contact you to arrange collection of a new pass.</p>\n<p><b>Note: If you are a Canberra Health Services employee who needs to report a lost ID, you will need to submit a Riskman and speak to the The Canberra Hospital security office located next to Main Reception (Building 2, Level 2).</b></p>","callToAction":"Report a lost, stolen, damaged or expired OneID pass (ACT Health)","introHtml":"<p>Use this form to report a lost, stolen, damaged or expired OneID ACT Health pass</p>","icon":10905,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10905","groups":[24],"key":""},{"id":"466","name":"Report a Performance Issue for DHR","descriptionHtml":"","callToAction":"Report a Performance Issue for DHR","introHtml":"<p>Complete this form if you are experiencing a performance issue related to DHR.</p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[109],"key":""},{"id":"38","name":"Report an Issue","descriptionHtml":"<p>Complete this form to tell us about your IT issue.</p>","callToAction":"Report an Issue","introHtml":"<p>Complete this form to let us know if you are having an IT issue.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[11,13],"key":""},{"id":"500","name":"Report an issue with a Printer","descriptionHtml":"","callToAction":"Report an issue with a Printer","introHtml":"","icon":10689,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[11,109],"key":""},{"id":"53","name":"Report Request","descriptionHtml":"<p>Complete this form to submit a data request</p>","callToAction":"Report Request","introHtml":"<p>Complete this form to submit a new DHR report request</p>","icon":10670,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[19,109],"key":""},{"id":"551","name":"Request a Change to Smartforms (Healthlink) Service Tree","descriptionHtml":"<p>This form is to be completed to request changes to Smartforms, which is used by General Practitioners (GP’s) and Specialists within the ACT and Surrounding Region.</p>\n<p>When completing this form please be mindful of any spelling errors.</p>\n<p>Written approval must also be attached to this request form from either NCH or CHS GP Liaison Unit’s or nominated delegate.</p>","callToAction":"Request a Change to Smartforms (Healthlink) Service Tree","introHtml":"<p>Use this form to request a change to Smartforms (Healthlink) Service Tree</p>","icon":10685,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[13],"key":""},{"id":"470","name":"Request a Security Guard Escort to your car from Bowes St","descriptionHtml":"","callToAction":"Request a Security Guard Escort to your car from Bowes St","introHtml":"<p>Security guard escorts to cars can be completed within a 1km radius of Bowes St</p>","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[20],"key":""},{"id":"65","name":"Request access to an Application","descriptionHtml":"<p>Complete this form to request access to a clinical or administrative application</p>","callToAction":"Request access to an Application","introHtml":"<p>Complete this form to request access to a clinical or administrative application</p>","icon":10627,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[110],"key":""},{"id":"354","name":"Request Access/Restriction on file or folder","descriptionHtml":"","callToAction":"Request Access/Restriction on file or folder","introHtml":"<p>Use this form if you require access or restriction on a file or folder in Objective</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[22],"key":""},{"id":"601","name":"Request for Decision Support","descriptionHtml":"<p>Use this form to request decision support within Digital Health Record</p>","callToAction":"Request for Decision Support","introHtml":"<p>Use this form to request decision support within Digital Health 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class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you have greater than ten files to collect, please complete the form below.</p>","callToAction":"Transfer Paper File to Records/Storage","introHtml":"<p>Complete this form to request the transfer of a paper file to storage</p>","icon":10638,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[22],"key":""},{"id":"97","name":"USB Write Exemption","descriptionHtml":"","callToAction":"USB Write Exemption","introHtml":"<p>Use this form to request a USB write exemption for your workstation</p>","icon":10827,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[24],"key":""},{"id":"60","name":"Visitor Car Park Request","descriptionHtml":"<p>Visitor parking at Bowes Street is limited and is restricted to VIPs at the level of Senior Executive Band 2 (ie Executive General Manager) or higher</p>","callToAction":"Visitor Car Park Request","introHtml":"<p>Complete this form to request a visitor car parking space at Bowes St</p>","icon":10809,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10809","groups":[20],"key":""},{"id":"357","name":"*DO NOT USE* New/Amend Configuration Item Request","descriptionHtml":"<p>System owners must complete this form to register any new system or solution with Digital Solutions Division. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Please note</b>: system owners must also register their new system with Shared Services by completing the <a href=\"https://actss.service-now.com/sharedservices?id=sc_cat_item&sys_id=3313640ad4fd5f00133457416aa4d2c2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Registration Request Form</a> on the OneGov Service Centre site.</p>","callToAction":"*DO NOT USE* New/Amend Configuration Item 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We require the submission of an MDAAC form from MOSCETU with their agreed approved credentialing. 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