{"xsrfToken":"ec551fa801b0f6a690de0c6d77171fe63ef2733f_lout","branding":{"id":"3","key":"act","name":"Digital Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cdef9a7d-32a9-4d05-9431-a6a39a761612/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNzFlYWE1Mi0yODQ1LTQ5MzUtOTk5MS01Nzc2MjU1MmUyNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZWY5YTdkLTMyYTktNGQwNS05NDMxLWE2YTM5YTc2MTYxMiI6WyJyZWFkIl19LCJleHAiOjE3NTI2ODE0NjgsIm5iZiI6MTc1MjY4MDg2OH0.cyaQaKh2JLF-lr50NxrfyPkHJTw3WsuB6fLJpjXs6W8&client=e71eaa52-2845-4935-9991-57762552e26c&height=300&mode=fit","bannerMediaApiFileId":"cdef9a7d-32a9-4d05-9431-a6a39a761612","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"act","projectId":10200,"serviceDeskId":3,"name":"Digital Support","description":"<p>Welcome to the Digital Solutions Support Customer Portal</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"47","name":"All Other Inquiries","descriptionHtml":"<p>Complete this form for all other Inquiries.</p>","callToAction":"All Other Inquiries","introHtml":"<p>Complete this form for all other IT Inquiries.</p>","icon":10626,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[11,13],"key":""},{"id":"46","name":"Application Password Reset","descriptionHtml":"<p>Complete this form to request an application password reset.</p>","callToAction":"Application Password Reset","introHtml":"<p>Complete this form to request an application password reset.</p>","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[16],"key":""},{"id":"502","name":"Authority to Change (Ward) Request","descriptionHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>\n<p>IMPORTANT: If the change date is within 2 weeks of this request please phone Digital Solutions Division immediately on 5124 5000 and ask to speak with the Grand Central Team regarding an urgent request.</p>","callToAction":"Authority to Change (Ward) Request","introHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109],"key":""},{"id":"61","name":"Car Park Waiting List","descriptionHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","callToAction":"Car Park Waiting List","introHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","icon":10810,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[20],"key":""},{"id":"623","name":"Computer on Wheels Issue","descriptionHtml":"","callToAction":"Computer on Wheels Issue","introHtml":"<p>Complete this form to report an Issue with a Computer on Wheels (COW)</p>","icon":10815,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[11],"key":""},{"id":"64","name":"Computer, Hardware or Device Issue","descriptionHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","callToAction":"Computer, Hardware or Device Issue","introHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","icon":10630,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[11],"key":""},{"id":"478","name":"Configuration Item Registration Form","descriptionHtml":"","callToAction":"Configuration Item Registration Form","introHtml":"<p>Complete this form to register or update a new system or solution with Digital Solutions Division</p>","icon":10894,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10894","groups":[11],"key":""},{"id":"682","name":"Data Capability General Enquiry","descriptionHtml":"<p>This form is to be completed to request assistance from the Data Capability team. The team is responsible for maintenance and enhancement of data products in the Enterprise Data Platform, BADGER and Servers 107, 120 and 118.</p>\n<p>Requests for reports available within the DHR, should be submitted using the <b><a href=\"https://digitalsupport.health.act.gov.au/portal/3?createRequest=true&portalId=3&requestTypeId=650\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHR Non-Standard Request form</a></b>.</p>","callToAction":"Data Capability General Enquiry","introHtml":"<p>Complete this form to request assistance on platforms managed by the Data Capability team, which include the Enterprise Data Platform, BADGER and Servers 107, 120 and 118.</p>","icon":10688,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[131],"key":""},{"id":"596","name":"DHR Asset Configuration","descriptionHtml":"","callToAction":"DHR Asset Configuration","introHtml":"<p>This form is used to inform the DHR Technical Team of assets/Workstations being replaced across the health services to ensure the LWS records are updating to reflect the required settings for DHR use.</p>","icon":10629,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[11],"key":""},{"id":"671","name":"DHR Bug","descriptionHtml":"","callToAction":"DHR Bug","introHtml":"<p>Use this form for workflows or matters in the DHR that were working and now are not.</p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[133],"key":""},{"id":"650","name":"DHR Non-Standard Request","descriptionHtml":"<p>To report a bug in the DHR please use the <b><a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/create/671\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHR Bug</a></b> form. <br class=\"atl-forced-newline\"> <b>Please do not use this form for any urgent issues</b>. For urgent issues please contact Digital Solutions Support on <b>5124 5000</b>.</p>","callToAction":"DHR Non-Standard Request","introHtml":"<p>Use this request form for new features that will improve the quality and safety of the system, or to improve user experience or efficiencies and require considerable resourcing or consulting to determine the impact, timing and necessity.</p>","icon":10695,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[133],"key":""},{"id":"649","name":"DHR Standard Request","descriptionHtml":"","callToAction":"DHR Standard Request","introHtml":"<p>Use this form for DHR Standard Requests that do not need further permissions or oversight to make this happen.</p>","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[133],"key":""},{"id":"651","name":"DHR Standard Training Request","descriptionHtml":"","callToAction":"DHR Standard Training Request","introHtml":"<p>This form is intended for all inquiries and identified issues related to Clinical Application Training and Resources.</p>","icon":10932,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[133],"key":""},{"id":"602","name":"Digital Health Record - Manage Medication Shortages","descriptionHtml":"","callToAction":"Digital Health Record - Manage Medication Shortages","introHtml":"<p>Complete this form to manage medication shortages in the Digital Health Record.</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"505","name":"Digital Health Record - Request Change to where Medication is stored","descriptionHtml":"","callToAction":"Digital Health Record - Request Change to where Medication is stored","introHtml":"<p>Complete this form to request change to where medication is stored</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"494","name":"Digital Health Record - Support Request","descriptionHtml":"","callToAction":"Digital Health Record - Support Request","introHtml":"","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[109],"key":""},{"id":"676","name":"Digital Health Record - User Export Access Form","descriptionHtml":"","callToAction":"Digital Health Record - User Export Access Form","introHtml":"<p>Use this form to request additional exporting access to the Epic system.</p>","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[109,110],"key":""},{"id":"641","name":"Digital Initiative Concept Brief","descriptionHtml":"<p>The Customer Engagement Team within the Digital Solutions Division are available to support users through the process to discover and implement new digital initiatives which can include:</p>\n<ul>\n <li>Reviewing current business processes to address gaps or concerns in your digital footprint</li>\n <li>Design and implement a new solution</li>\n <li>Replace or upgrade an existing solution that is no longer fit for purpose</li>\n <li>Support you through the Business cases development process and requirements gathering</li>\n</ul>\n<p>Our team will also guide you to ensure that your ideas and initiative do align with the ACT Health’s Digital Strategy: <a href=\"https://www.act.gov.au/directorates-and-agencies/act-health/strategies-programs-and-reports/strategies-and-plans/digital-health-strategy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Health Strategy - ACT Government</a></p>\n<p>All new requests will undergo an internal review process prior to being presented to your directorates peak digital governance committee to seek their endorsement to progress with further scoping.</p>","callToAction":"Digital Initiative Concept Brief","introHtml":"<p>Complete this form to propose a new ICT Initiative. This form will help us capture key details, objectives, potential benefits and impacts to help us guide you through the process to discover and implement new digital initiatives.</p>","icon":10658,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[131],"key":""},{"id":"96","name":"Engage Suite Registration Form","descriptionHtml":"<p>You will need to nominate a single email address. This registered email address will become your login ID and allow you to receive result notifications for your patients in all your practices. If you work at multiple locations your provider numbers will be linked to a singular email which means you will have one login and all notifications for your patients will be sent to the nominated email address. To opt-in to this platform, please complete the registration form below.</p>","callToAction":"Engage Suite Registration Form","introHtml":"<p>Complete this form to register to be an Engage Suite user</p>","icon":10800,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[110],"key":""},{"id":"437","name":"General Imaging Inquiry","descriptionHtml":"","callToAction":"General Imaging Inquiry","introHtml":"<p>Complete this form</p>","icon":10699,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[13],"key":""},{"id":"59","name":"Hot Desk Booking Request","descriptionHtml":"<p>Hot desks are located on level 2. Each desk is equipped with a monitor and docking station. You will need to bring your ACTGOV laptop, charger and headset to use the desk. If you wish to use a separate keyboard and mouse, you will need to bring these with you.</p>","callToAction":"Hot Desk Booking Request","introHtml":"<p>Complete this form to book a hot desk at Bowes St</p>","icon":10808,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10808","groups":[20],"key":""},{"id":"181","name":"Image Transfer Request","descriptionHtml":"<p><font color=\"blue\"> <b>Image Transfer/Import - ACT Health (IDIS) → NSW Health</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Images can be electronically transferred between ACT Health’s Integrated Diagnostic Imaging Systems (IDIS) to NSW eHealth Enterprise Imaging Repository (EIR). Images cannot be transferred to/from ‘Critical PACS’ – this system is managed by SNSWLHD PACS Administrators. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <font color=\"blue\"> <b>Image Import from Media → To ACT Health (IDIS Xero) Media</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> (CD/DVD Disks, USB) are to be left at the Medical Imaging Department Reception for import. The transfer and importing of images is subject to the privacy principles of the ACT Health Records Act and will only be authorised in appropriate circumstances. Canberra Health Services and the ACT Health Directorate take no responsibility for the diagnostic quality of images imported or transferred from an external source.</p>","callToAction":"Image Transfer Request","introHtml":"","icon":10860,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10860","groups":[13],"key":""},{"id":"63","name":"Imprivata PIN reset","descriptionHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","callToAction":"Imprivata PIN reset","introHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[16],"key":""},{"id":"68","name":"Locker Request Form","descriptionHtml":"<p>Complete this form to request a locker at Bowes St</p>","callToAction":"Locker Request Form","introHtml":"<p>Complete this form to request a locker at Bowes St</p>","icon":10641,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[20],"key":""},{"id":"426","name":"NDMS and REDCap Change Request form","descriptionHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","callToAction":"NDMS and REDCap Change Request form","introHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[13],"key":""},{"id":"560","name":"New Clinic Request","descriptionHtml":"","callToAction":"New Clinic Request","introHtml":"<p>Use this form for the establishment of a new clinic in the Digital Health Record (DHR)</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109],"key":""},{"id":"476","name":"New Clinical Work Device (CWD) Request Form","descriptionHtml":"","callToAction":"New Clinical Work Device (CWD) Request Form","introHtml":"<p>Use this form to request new Clinical Work Device (CWD) for your work area</p>","icon":10694,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[11],"key":""},{"id":"514","name":"New End User Device Request Form","descriptionHtml":"<p>This form is used to request a new device for your work area. You can select one of the devices from the form below.</p>\n<p>If the device you are after isn’t included in the list below, please contact Digital Solutions Division on 5124 5000 to discuss further.</p>\n<p>Please note this process can take 8-12 weeks as all requests require assessment and approval from multiple areas and if approved there may also be a lead time for ordering, delivery and installation of the device.</p>","callToAction":"New End User Device Request Form","introHtml":"<p>Complete this form to request new Computer on wheels, Label Printer, Wristband Printer, Script printer, Scanner or Electronic Signature Pad</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[11],"key":""},{"id":"557","name":"New Mouse, Keyboard, Headset or Other (ACT Health)","descriptionHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","callToAction":"New Mouse, Keyboard, Headset or Other (ACT Health)","introHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[20],"key":""},{"id":"55","name":"New Paper File Part Request","descriptionHtml":"<p><font color=\"red\"> Management of Physical Records is being transitioned to the Whole of Government, Territory Archive team. Work is currently underway to uplift physical records from the Health Warehouse in Hume for management by the Territory Archive with changes to request forms coming soon. </font></p>","callToAction":"New Paper File Part Request","introHtml":"<p>Complete this form to request a new paper file part</p>","icon":10811,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10811","groups":[22],"key":""},{"id":"54","name":"New Paper File Request","descriptionHtml":"<p><font color=\"red\"> Management of Physical Records is being transitioned to the Whole of Government, Territory Archive team. Work is currently underway to uplift physical records from the Health Warehouse in Hume for management by the Territory Archive with changes to request forms coming soon. </font></p>","callToAction":"New Paper File Request","introHtml":"<p>Complete this form to request a new paper file</p>","icon":10805,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10805","groups":[22],"key":""},{"id":"519","name":"NSW Health User Access Request Form","descriptionHtml":"","callToAction":"NSW Health User Access Request Form","introHtml":"<p>Complete this form to gain access as a NSW Health User to ACT Health's Digital Health Record (DHR)</p>","icon":10677,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[110],"key":""},{"id":"93","name":"Paper File Digitisation Request","descriptionHtml":"<p><font color=\"red\"> Management of Physical Records is being transitioned to the Whole of Government, Territory Archive team. Work is currently underway to uplift physical records from the Health Warehouse in Hume for management by the Territory Archive with changes to request forms coming soon. </font></p>","callToAction":"Paper File Digitisation Request","introHtml":"","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[22],"key":""},{"id":"56","name":"Paper File Retrieval Request","descriptionHtml":"<p><font color=\"red\"> Management of Physical Records is being transitioned to the Whole of Government, Territory Archive team. Work is currently underway to uplift physical records from the Health Warehouse in Hume for management by the Territory Archive with changes to request forms coming soon. </font></p>","callToAction":"Paper File Retrieval Request","introHtml":"<p>Complete this form to request a paper file retrieval</p>","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[22],"key":""},{"id":"511","name":"Raise an Objective Access Request","descriptionHtml":"","callToAction":"Raise an Objective Access Request","introHtml":"<p>Use this form to request new user access, amendment to existing or deactivate Objective access</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[22],"key":""},{"id":"355","name":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","descriptionHtml":"","callToAction":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","introHtml":"<p>Use this form for any general Objective/HPE Content Manager (TRIM) enquiry or Ministerial request</p>","icon":10912,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10912","groups":[22],"key":""},{"id":"343","name":"Record transfer of a paper file to another officer","descriptionHtml":"<p>Use this request form to notify the Records Management team that you have transferred custody of a paper-based official file from one officer to another officer. You are responsible for physically transferring the file to the other officer.</p>\n<p><font color=\"red\"> Management of Physical Records is being transitioned to the Whole of Government, Territory Archive team. Work is currently underway to uplift physical records from the Health Warehouse in Hume for management by the Territory Archive with changes to request forms coming soon. </font></p>","callToAction":"Record transfer of a paper file to another officer","introHtml":"<p>Use this form to record transfer of a paper file to another officer</p>","icon":10638,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[22],"key":""},{"id":"66","name":"Report a Cyber Security Breach","descriptionHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","callToAction":"Report a Cyber Security Breach","introHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[24],"key":""},{"id":"477","name":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","introHtml":"<p>Use this form to report a lost, stolen or damaged End User Device, such as a Clinical Work Device (CWD), Barcode Scanner, Label Printer, CoW, Signature Pads, BMW.</p>","icon":10697,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[11],"key":""},{"id":"523","name":"Report a lost, stolen or damaged TRN Radio","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged TRN Radio","introHtml":"<p>Complete this form to report a lost, stolen or damaged TRN Radio</p>","icon":10692,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[11],"key":""},{"id":"527","name":"Report a lost, stolen, damaged or expired OneID pass (ACT Health)","descriptionHtml":"<p>If you are an ACT Health Directorate employee, use this form to report and replace a lost, stolen, damaged or expired oneID pass.</p>\n<p>Once submitted, your ID pass will be cancelled and a member of the Cyber Security team will contact you to arrange collection of a new pass.</p>\n<p><b>Note: If you are a Canberra Health Services employee who needs to report a lost ID, you will need to submit a Riskman and speak to the The Canberra Hospital security office located next to Main Reception (Building 2, Level 2).</b></p>","callToAction":"Report a lost, stolen, damaged or expired OneID pass (ACT Health)","introHtml":"<p>Use this form to report a lost, stolen, damaged or expired OneID ACT Health pass</p>","icon":10905,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10905","groups":[24],"key":""},{"id":"669","name":"Report an Evolution Application Accessibility Issue","descriptionHtml":"<p>Use this form to report issues accessing the Evolution Application (i.e. you are unable to open the app or unable to login to the app once open). For all other issues, please use the <a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/group/11/create/38\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an Issue Form</a></p>","callToAction":"Report an Evolution Application Accessibility Issue","introHtml":"<p>Use this form to report issues accessing the Evolution Application (i.e. you are unable to open the app or unable to login to the app once open). For all other issues, please use the <a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/group/11/create/38\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an Issue Form</a></p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[13],"key":""},{"id":"38","name":"Report an Issue","descriptionHtml":"<p>Complete this form to tell us about your IT issue.</p>","callToAction":"Report an Issue","introHtml":"<p>Complete this form to let us know if you are having an IT issue.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[11,13],"key":""},{"id":"500","name":"Report an issue with a Printer","descriptionHtml":"","callToAction":"Report an issue with a 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