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{"xsrfToken":"9433252be9a7957036cbd59d1e62f653b9630c5b_lout","branding":{"id":"3","key":"act","name":"Digital Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German 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Portal</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"47","name":"All Other Inquiries","descriptionHtml":"<p>Complete this form for all other Inquiries.</p>","callToAction":"All Other Inquiries","introHtml":"<p>Complete this form for all other IT Inquiries.</p>","icon":10626,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[11,13],"key":""},{"id":"2444","name":"Antidote Environmental Monitoring System (EMS) Work Order","descriptionHtml":"","callToAction":"Antidote Environmental Monitoring System (EMS) Work Order","introHtml":"<p>Complete this form to request a work order for a new or existing Antidote Environmental Monitoring System (EMS).</p>","icon":11023,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11023","groups":[11],"key":""},{"id":"46","name":"Application Password Reset","descriptionHtml":"<p>Complete this form to request an application password reset.</p>","callToAction":"Application Password Reset","introHtml":"<p>Complete this form to request an application password reset.</p>","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[16],"key":""},{"id":"502","name":"Authority to Change (Ward) Request","descriptionHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>\n<p>IMPORTANT: If the change date is within 2 weeks of this request please phone Digital Solutions Division immediately on 5124 5000 and ask to speak with the Grand Central Team regarding an urgent request.</p>","callToAction":"Authority to Change (Ward) Request","introHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109],"key":""},{"id":"61","name":"Car Park Waiting List","descriptionHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","callToAction":"Car Park Waiting List","introHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","icon":10810,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[20],"key":""},{"id":"623","name":"Computer on Wheels Issue","descriptionHtml":"","callToAction":"Computer on Wheels Issue","introHtml":"<p>Complete this form to report an Issue with a Computer on Wheels (COW)</p>","icon":10815,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[11],"key":""},{"id":"64","name":"Computer, Hardware or Device Issue","descriptionHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","callToAction":"Computer, Hardware or Device Issue","introHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","icon":10630,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[11],"key":""},{"id":"478","name":"Configuration Item Registration Form","descriptionHtml":"","callToAction":"Configuration Item Registration Form","introHtml":"<p>Complete this form to register or update a new system or solution with Digital Solutions Division</p>","icon":10894,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10894","groups":[11],"key":""},{"id":"682","name":"Data Capability General Enquiry","descriptionHtml":"<p>This form is to be completed to request assistance from the DHG Data Products Team. The team is responsible for maintenance and enhancement of data products in the Enterprise Data Platform, BADGER and Servers 107, 120 and 118.</p>\n<p>Requests for reports available within the DHR, should be submitted using the <b><a href=\"https://digitalsupport.health.act.gov.au/portal/3?createRequest=true&portalId=3&requestTypeId=650\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHR Non-Standard Request form</a></b>.</p>","callToAction":"Data Capability General Enquiry","introHtml":"<p>Complete this form to request assistance on platforms managed by the DHG Data Products Team, which include the Enterprise Data Platform, BADGER and Servers 107, 120 and 118.</p>","icon":10688,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[131],"key":""},{"id":"2279","name":"DHG Database Infrastructure and Data Platforms Request","descriptionHtml":"","callToAction":"DHG Database Infrastructure and Data Platforms Request","introHtml":"<p>Complete this form for assistance with Database Infrastructure and Data Platforms</p>","icon":10670,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[11],"key":""},{"id":"596","name":"DHR Asset Configuration","descriptionHtml":"","callToAction":"DHR Asset Configuration","introHtml":"<p>This form is used to inform the DHR Technical Team of assets/Workstations being replaced across the health services to ensure the LWS records are updating to reflect the required settings for DHR use.</p>","icon":10629,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[11],"key":""},{"id":"671","name":"DHR Bug","descriptionHtml":"","callToAction":"DHR Bug","introHtml":"<p>Use this form for workflows or matters in the DHR that were working and now are not.</p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[133],"key":""},{"id":"2345","name":"DHR Non-Standard Request","descriptionHtml":"","callToAction":"DHR Non-Standard Request","introHtml":"<p>Use this request form for new features that will improve the quality and safety of the system, or to improve user experience or efficiencies and require considerable resourcing or consulting to determine the impact, timing and necessity.</p>","icon":10695,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[133],"key":""},{"id":"649","name":"DHR Standard Request","descriptionHtml":"","callToAction":"DHR Standard Request","introHtml":"<p>Use this form for DHR Standard Requests that do not need further permissions or oversight to make this happen.</p>","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[133],"key":""},{"id":"651","name":"DHR Standard Training Request","descriptionHtml":"","callToAction":"DHR Standard Training Request","introHtml":"<p>This form is intended for all inquiries and identified issues related to Clinical Application Training and Resources.</p>","icon":10932,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[133],"key":""},{"id":"602","name":"Digital Health Record - Manage Medication Shortages","descriptionHtml":"","callToAction":"Digital Health Record - Manage Medication Shortages","introHtml":"<p>Complete this form to manage medication shortages in the Digital Health Record.</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"505","name":"Digital Health Record - Request Change to where Medication is stored","descriptionHtml":"","callToAction":"Digital Health Record - Request Change to where Medication is stored","introHtml":"<p>Complete this form to request change to where medication is stored</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"494","name":"Digital Health Record - Support Request","descriptionHtml":"","callToAction":"Digital Health Record - Support Request","introHtml":"","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[109],"key":""},{"id":"676","name":"Digital Health Record - User Export Access Form","descriptionHtml":"","callToAction":"Digital Health Record - User Export Access Form","introHtml":"<p>Use this form to request additional exporting access to the Epic system.</p>","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[109,110],"key":""},{"id":"2411","name":"Digital Initiative Concept Brief","descriptionHtml":"","callToAction":"Digital Initiative Concept Brief","introHtml":"<p>Complete this form to propose a new ICT Initiative. This form will help us capture key details, objectives, potential benefits and impacts to help us guide you through the process to discover and implement new digital initiatives.</p>","icon":10658,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[131],"key":""},{"id":"96","name":"Engage Suite Registration Form","descriptionHtml":"<p>You will need to nominate a single email address. This registered email address will become your login ID and allow you to receive result notifications for your patients in all your practices. If you work at multiple locations your provider numbers will be linked to a singular email which means you will have one login and all notifications for your patients will be sent to the nominated email address. To opt-in to this platform, please complete the registration form below.</p>","callToAction":"Engage Suite Registration Form","introHtml":"<p>Complete this form to register to be an Engage Suite user</p>","icon":10800,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[110],"key":""},{"id":"437","name":"General Imaging Inquiry","descriptionHtml":"","callToAction":"General Imaging Inquiry","introHtml":"<p>Complete this form</p>","icon":10699,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[13],"key":""},{"id":"181","name":"Image Transfer Request","descriptionHtml":"<p><font color=\"blue\"> <b>Image Transfer/Import – Digital Canberra (PACS) → NSW Health (EIR)</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Did You Know?</b></p>\n<p>Canberra Health Services clinicians can request the Southern NSW (SNSWLHD) and Murrumbidgee (MLHD) teams to transfer critical images to the ACT Xero Viewer (PACS).</p>\n<p><b>No need to log a Jira ticket</b>: clinicians can call the teams directly to request image transfers. Often, these hospital teams will initiate the transfer once they’re aware of a patient’s movement.</p>\n<p><b>Contact Methods</b>:<br> • SNSWLHD PACS Support: (02) 6150 7657<br> • MLHD PACS Support: (02) 5943 3225<br> • GSAHS Support Email: <a href=\"mailto:SNSWLHD-PacsAdmin@health.nsw.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SNSWLHD-PacsAdmin@health.nsw.gov.au</a></p>\n<p>Images will not be matched to the ACT Medical Record Number. To locate them, search by patient name and date of birth in Xero Viewer.</p>\n<hr>\n<p>Public Hospital Images can be electronically transferred between Digital Canberra’s Picture Archive and Communication System (PACS) and NSW eHealth Enterprise Imaging Repository (EIR).<br> To enable the NSW PACS team to provide access instructions for transferred studies, it is essential to supply the name of the receiving doctor at the NSW Health hospital site. This requirement stems from differences in their standard patient search functionality.<br> Please note that NSW policy stipulates transferred studies are retained for only 30 days. If permanent storage within NSW PACS is required, the NSW team must escalate the request to their PACS administration team. Failure to provide the necessary information may result in delays in completing the image transfer process. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <font color=\"blue\"> <b>Image Import from Media → Digital Canberra (PACS)</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> CD/DVD Discs and/or USB are to be left at the Medical Imaging Department Reception for import with reference to the DSD number you receive once completing this form. Canberra Health Services and Digital Canberra directorate take no responsibility for the diagnostic quality of images imported or transferred from an external source. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <font color=\"blue\"> <b>Image transfer via Kiteworks – Digital Canberra PACS to another healthcare provider</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Kiteworks enables secure, encrypted transfer of DICOM imaging between healthcare providers. This method can be used to Transfer images to other states and private imaging practices from the Digital Canberra PACS.<br> Please note generic emails cannot be used for this process, failure to provide the necessary information may result in delays in completing the image transfer process.</p>","callToAction":"Image Transfer Request","introHtml":"","icon":10860,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10860","groups":[13],"key":""},{"id":"63","name":"Imprivata PIN reset","descriptionHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","callToAction":"Imprivata PIN reset","introHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[16],"key":""},{"id":"5788","name":"MiPACS Image Corrections","descriptionHtml":"","callToAction":"MiPACS Image Corrections","introHtml":"","icon":11034,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11034","groups":[13],"key":""},{"id":"426","name":"NDMS and REDCap Change Request form","descriptionHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","callToAction":"NDMS and REDCap Change Request form","introHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[13],"key":""},{"id":"560","name":"New Clinic Request","descriptionHtml":"","callToAction":"New Clinic Request","introHtml":"<p>Use this form for the establishment of a new clinic in the Digital Health Record (DHR)</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109],"key":""},{"id":"476","name":"New Clinical Work Device (CWD) Request Form","descriptionHtml":"","callToAction":"New Clinical Work Device (CWD) Request Form","introHtml":"<p>Use this form to request new Clinical Work Device (CWD) for your work area</p>","icon":10694,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[11],"key":""},{"id":"514","name":"New End User Device Request Form","descriptionHtml":"<p>This form is used to request a new device for your work area. You can select one of the devices from the form below.</p>\n<p>If the device you are after isn’t included in the list below, please contact Digital Solutions Division on 5124 5000 to discuss further.</p>\n<p>Please note this process can take 8-12 weeks as all requests require assessment and approval from multiple areas and if approved there may also be a lead time for ordering, delivery and installation of the device.</p>","callToAction":"New End User Device Request Form","introHtml":"<p>Complete this form to request new Computer on wheels, Label Printer, Wristband Printer, Script printer, Scanner or Electronic Signature Pad</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[11],"key":""},{"id":"557","name":"New Mouse, Keyboard, Headset or Other (ACT Health)","descriptionHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","callToAction":"New Mouse, Keyboard, Headset or Other (ACT Health)","introHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[20],"key":""},{"id":"519","name":"NSW Health User Access Request Form","descriptionHtml":"","callToAction":"NSW Health User Access Request Form","introHtml":"<p>Complete this form to gain access as a NSW Health User to ACT Health's Digital Health Record (DHR)</p>","icon":10677,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[110],"key":""},{"id":"2510","name":"Procurement Initiation Form","descriptionHtml":"","callToAction":"Procurement Initiation Form","introHtml":"<p>Complete this form to raise a new ICT Procurement Initiative.</p>","icon":10937,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10937","groups":[131],"key":""},{"id":"511","name":"Raise an Objective Access Request","descriptionHtml":"","callToAction":"Raise an Objective Access Request","introHtml":"<p>Use this form to request new user access, amendment to existing or deactivate Objective access</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[22],"key":""},{"id":"355","name":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","descriptionHtml":"","callToAction":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","introHtml":"<p>Use this form for any general Objective/HPE Content Manager (TRIM) enquiry or Ministerial request</p>","icon":10912,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10912","groups":[22],"key":""},{"id":"2576","name":"REDCap Account Request","descriptionHtml":"","callToAction":"REDCap Account Request","introHtml":"<p>Complete this form to request a REDCap user account.</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[110],"key":""},{"id":"2577","name":"REDCap Project Access or Creation Request","descriptionHtml":"","callToAction":"REDCap Project Access or Creation Request","introHtml":"<p>Complete this form to request the creation of a new REDcap project or access to an existing REDCap project.</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[13],"key":""},{"id":"66","name":"Report a Cyber Security Breach","descriptionHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","callToAction":"Report a Cyber Security Breach","introHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[24],"key":""},{"id":"477","name":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","introHtml":"<p>Use this form to report a lost, stolen or damaged End User Device, such as a Clinical Work Device (CWD), Barcode Scanner, Label Printer, CoW, Signature Pads, BMW.</p>","icon":10697,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[11],"key":""},{"id":"523","name":"Report a lost, stolen or damaged TRN Radio","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged TRN Radio","introHtml":"<p>Complete this form to report a lost, stolen or damaged TRN Radio</p>","icon":10692,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[11],"key":""},{"id":"527","name":"Report a lost, stolen, damaged or expired OneID pass (Health & Community Services or Digital Canberra)","descriptionHtml":"<p>If you are an Health & Community Services or Digital Canberra employee, use this form to report and replace a lost, stolen, damaged or expired oneID pass.</p>\n<p>Once submitted, your ID pass will be cancelled and a member of the Cyber Security team will contact you to arrange collection of a new pass.</p>\n<h4><a name=\"Note%3AIfyouareaCanberraHealthServicesemployeewhoneedstoreportalostID%2CyouwillneedtosubmitaRiskmanhttps%3A%2F%2Friskman.internal.health.act.gov....\" target=\"_blank\"></a>Note: If you are a Canberra Health Services employee who needs to report a lost ID, you will need to submit a <a href=\"https://riskman.internal.health.act.gov.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Riskman</a> and speak to the The Canberra Hospital security office located next to Main Reception (Building 2, Level 2).</h4>","callToAction":"Report a lost, stolen, damaged or expired OneID pass (Health & Community Services or Digital Canberra)","introHtml":"<p>Use this form to report a lost, stolen, damaged or expired OneID Health & Community Services or Digital Canberra pass</p>","icon":10905,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10905","groups":[24],"key":""},{"id":"669","name":"Report an Evolution Application Accessibility Issue","descriptionHtml":"<p>Use this form to report issues accessing the Evolution Application (i.e. you are unable to open the app or unable to login to the app once open). For all other issues, please use the <a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/group/11/create/38\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an Issue Form</a></p>","callToAction":"Report an Evolution Application Accessibility Issue","introHtml":"<p>Use this form to report issues accessing the Evolution Application (i.e. you are unable to open the app or unable to login to the app once open). For all other issues, please use the <a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/group/11/create/38\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an Issue Form</a></p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[13],"key":""},{"id":"38","name":"Report an Issue","descriptionHtml":"<p>Complete this form to tell us about your IT issue.</p>","callToAction":"Report an Issue","introHtml":"<p>Complete this form to let us know if you are having an IT issue.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[11,13],"key":""},{"id":"500","name":"Report an issue with a Printer","descriptionHtml":"","callToAction":"Report an issue with a Printer","introHtml":"","icon":10689,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[11],"key":""},{"id":"551","name":"Request a Change to Smartforms (Healthlink) Service Tree","descriptionHtml":"<p>This form is to be completed to request changes to Smartforms, which is used by General Practitioners (GP’s) and Specialists within the ACT and Surrounding Region.</p>\n<p>When completing this form please be mindful of any spelling errors.</p>\n<p>Written approval must also be attached to this request form from either NCH or CHS GP Liaison Unit’s or nominated delegate.</p>","callToAction":"Request a Change to Smartforms (Healthlink) Service Tree","introHtml":"<p>Use this form to request a change to Smartforms (Healthlink) Service Tree</p>","icon":10685,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[13],"key":""},{"id":"501","name":"Request a New or 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