{"xsrfToken":"b727daf0110746da843713a19405533944e70206_lout","branding":{"id":"3","key":"act","name":"Digital Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Customer Portal","sharedPortalName":"Digital Support","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cdef9a7d-32a9-4d05-9431-a6a39a761612/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNzFlYWE1Mi0yODQ1LTQ5MzUtOTk5MS01Nzc2MjU1MmUyNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZWY5YTdkLTMyYTktNGQwNS05NDMxLWE2YTM5YTc2MTYxMiI6WyJyZWFkIl19LCJleHAiOjE3MzI0MDI1ODEsIm5iZiI6MTczMjQwMTk4MX0.NAUERhktGCUQRyTkNG5nlpLjPuAjPyCy2Gp36GiAyKQ&client=e71eaa52-2845-4935-9991-57762552e26c&height=300&mode=fit","bannerMediaApiFileId":"cdef9a7d-32a9-4d05-9431-a6a39a761612","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"act","projectId":10200,"serviceDeskId":3,"name":"Digital Support","description":"<p>Welcome to the Digital Solutions Support Customer Portal</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"44","name":"ACTGOV Password Reset","descriptionHtml":"<p><b>Before you fill in this form</b></p>\n<p>Ask your colleague to go to passwordreset.microsoftonline.com and try to use Self Service Password Reset. They’ll need to use their work email address. If they can’t do it themselves...</p>\n<p>3 steps to assist your colleague with a password reset</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Use this form to confirm your colleague’s identity and request a password reset request for their ACTGOV, CIT or EDU account.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Give your colleague the DSD number that appears on the screen after you click Submit. You’ll also get an email with the DSD number and instructions you can share with your colleague.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Tell your colleague to call Digital Solutions Support on 512 45000 and quote the DSD number to complete the password reset request.</li>\n</ul>\n<p><b>Important!</b></p>\n<p>You can’t complete this form for yourself. A second ACT Government employee must verify your identity for security purposes.</p>","callToAction":"ACTGOV Password Reset","introHtml":"<p>Complete this form to request an ACTGOV password reset.</p>","icon":10664,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[16],"key":""},{"id":"47","name":"All Other Inquiries","descriptionHtml":"<p>Complete this form for all other Inquiries.</p>","callToAction":"All Other Inquiries","introHtml":"<p>Complete this form for all other IT Inquiries.</p>","icon":10626,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[11,13],"key":""},{"id":"46","name":"Application Password Reset","descriptionHtml":"<p>Complete this form to request an application password reset.</p>","callToAction":"Application Password Reset","introHtml":"<p>Complete this form to request an application password reset.</p>","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[16],"key":""},{"id":"502","name":"Authority to Change (Ward) Request","descriptionHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>\n<p>IMPORTANT: If the change date is within 2 weeks of this request please phone Digital Solutions Division immediately on 5124 5000 and ask to speak with the Grand Central Team regarding an urgent request.</p>","callToAction":"Authority to Change (Ward) Request","introHtml":"<p>Use this form to request changes to a ward within Digital Health Record.</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109],"key":""},{"id":"634","name":"Building Access Request","descriptionHtml":"","callToAction":"Building Access Request","introHtml":"<p>Complete this form if you are an existing Health ID card holder requesting additional building access to be provided to your current ID card.</p>","icon":10664,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[24],"key":""},{"id":"61","name":"Car Park Waiting List","descriptionHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","callToAction":"Car Park Waiting List","introHtml":"<p>Complete this form to be added to the car park waiting list at Bowes St</p>","icon":10810,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[20],"key":""},{"id":"98","name":"Communication Room Access","descriptionHtml":"","callToAction":"Communication Room Access","introHtml":"","icon":10664,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[24],"key":""},{"id":"623","name":"Computer on Wheels Issue","descriptionHtml":"","callToAction":"Computer on Wheels Issue","introHtml":"<p>Complete this form to report an Issue with a Computer on Wheels (COW)</p>","icon":10815,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[11],"key":""},{"id":"64","name":"Computer, Hardware or Device Issue","descriptionHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","callToAction":"Computer, Hardware or Device Issue","introHtml":"<p>Complete this form to report a issue with your computer, device or any other IT hardware</p>","icon":10630,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[11],"key":""},{"id":"478","name":"Configuration Item Registration Form","descriptionHtml":"","callToAction":"Configuration Item Registration Form","introHtml":"<p>Complete this form to register or update a new system or solution with Digital Solutions Division</p>","icon":10894,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10894","groups":[11],"key":""},{"id":"596","name":"DHR Asset Configuration","descriptionHtml":"","callToAction":"DHR Asset Configuration","introHtml":"<p>This form is used to inform the DHR Technical Team of assets/Workstations being replaced across the health services to ensure the LWS records are updating to reflect the required settings for DHR use.</p>","icon":10629,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[11],"key":""},{"id":"671","name":"DHR Bug","descriptionHtml":"","callToAction":"DHR Bug","introHtml":"<p>Use this form for workflows or matters in the DHR that were working and now are not.</p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[133],"key":""},{"id":"650","name":"DHR Non-Standard Request","descriptionHtml":"<p>To report a bug in the DHR please use the <b><a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/create/671\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHR Bug</a></b> form. <br class=\"atl-forced-newline\"> <b>Please do not use this form for any urgent issues</b>. For urgent issues please contact Digital Solutions Support on <b>5124 5000</b>.</p>","callToAction":"DHR Non-Standard Request","introHtml":"<p>Use this request form for new features that will improve the quality and safety of the system, or to improve user experience or efficiencies and require considerable resourcing or consulting to determine the impact, timing and necessity.</p>","icon":10695,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[133],"key":""},{"id":"649","name":"DHR Standard Request","descriptionHtml":"","callToAction":"DHR Standard Request","introHtml":"<p>Use this form for DHR Standard Requests that do not need further permissions or oversight to make this happen.</p>","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[133],"key":""},{"id":"651","name":"DHR Standard Training Request","descriptionHtml":"","callToAction":"DHR Standard Training Request","introHtml":"<p>This form is intended for all inquiries and identified issues related to Clinical Application Training and Resources.</p>","icon":10932,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[133],"key":""},{"id":"602","name":"Digital Health Record - Manage Medication Shortages","descriptionHtml":"","callToAction":"Digital Health Record - Manage Medication Shortages","introHtml":"<p>Complete this form to manage medication shortages in the Digital Health Record.</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"505","name":"Digital Health Record - Request Change to where Medication is stored","descriptionHtml":"","callToAction":"Digital Health Record - Request Change to where Medication is stored","introHtml":"<p>Complete this form to request change to where medication is stored</p>","icon":10898,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10898","groups":[109],"key":""},{"id":"494","name":"Digital Health Record - Support Request","descriptionHtml":"","callToAction":"Digital Health Record - Support Request","introHtml":"","icon":10895,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10895","groups":[109],"key":""},{"id":"641","name":"Digital Initiative/Strategy Request","descriptionHtml":"<p>The Customer Engagement Team within the Digital Solutions Division are available to support users through the process to discover and implement new digital initiatives which can include:</p>\n<ul>\n <li>Reviewing current business processes to address gaps or concerns in your digital footprint</li>\n <li>Design and implement a new solution</li>\n <li>Replace or upgrade an existing solution that is no longer fit for purpose</li>\n <li>Support you through the Business cases development process and requirements gathering</li>\n</ul>\n<p>Our team will also guide you to ensure that your ideas and initiative do align with the ACT Health’s Digital Strategy: <a href=\"https://www.act.gov.au/directorates-and-agencies/act-health/strategies-programs-and-reports/strategies-and-plans/digital-health-strategy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Health Strategy - ACT Government</a></p>\n<p>All new requests will undergo an internal review process prior to being presented to your directorates peak digital governance committee to seek their endorsement to progress with further scoping.</p>","callToAction":"Digital Initiative/Strategy Request","introHtml":"","icon":10658,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[131],"key":""},{"id":"96","name":"Engage Suite Registration Form","descriptionHtml":"<p>You will need to nominate a single email address. This registered email address will become your login ID and allow you to receive result notifications for your patients in all your practices. If you work at multiple locations your provider numbers will be linked to a singular email which means you will have one login and all notifications for your patients will be sent to the nominated email address. To opt-in to this platform, please complete the registration form below.</p>","callToAction":"Engage Suite Registration Form","introHtml":"<p>Complete this form to register to be an Engage Suite user</p>","icon":10800,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[110],"key":""},{"id":"437","name":"General Imaging Inquiry","descriptionHtml":"","callToAction":"General Imaging Inquiry","introHtml":"<p>Complete this form</p>","icon":10699,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[13],"key":""},{"id":"554","name":"Health Enclave Vendor Privileged Access Management (VPAM) Onboarding Form","descriptionHtml":"<p><b>Please note, this form is for internal Digital Solutions Division use.</b></p>\n<p>Use this form to:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>onboarding systems onto VPAM; and</li>\n <li>request &amp; amend back-end user access to systems via VPAM</li>\n</ul>\n<p>Please refer to the <a href=\"https://act-health.atlassian.net/wiki/spaces/DS/pages/1272611802/Vendor+Privileged+Access+Management+VPAM+-+System+Overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">VPAM Confluence Page</a> for additional information. If you require more information please contact the Cyber Security Team.</p>","callToAction":"Health Enclave Vendor Privileged Access Management (VPAM) Onboarding Form","introHtml":"<p>Use this form to request onboarding systems and users in VPAM</p>","icon":10677,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[24,13],"key":""},{"id":"59","name":"Hot Desk Booking Request","descriptionHtml":"<p>Hot desks are located on level 2. Each desk is equipped with a monitor and docking station. You will need to bring your ACTGOV laptop, charger and headset to use the desk. If you wish to use a separate keyboard and mouse, you will need to bring these with you.</p>","callToAction":"Hot Desk Booking Request","introHtml":"<p>Complete this form to book a hot desk at Bowes St</p>","icon":10808,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10808","groups":[20],"key":""},{"id":"181","name":"Image Transfer Request","descriptionHtml":"<p><font color=\"blue\"> <b>Image Transfer/Import - ACT Health (IDIS) → NSW Health</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Images can be electronically transferred between ACT Health’s Integrated Diagnostic Imaging Systems (IDIS) to NSW eHealth Enterprise Imaging Repository (EIR). Images cannot be transferred to/from ‘Critical PACS’ – this system is managed by SNSWLHD PACS Administrators. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <font color=\"blue\"> <b>Image Import from Media → To ACT Health (IDIS Xero) Media</b> </font> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> (CD/DVD Disks, USB) are to be left at the Medical Imaging Department Reception for import. The transfer and importing of images is subject to the privacy principles of the ACT Health Records Act and will only be authorised in appropriate circumstances. Canberra Health Services and the ACT Health Directorate take no responsibility for the diagnostic quality of images imported or transferred from an external source.</p>","callToAction":"Image Transfer Request","introHtml":"","icon":10860,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10860","groups":[13],"key":""},{"id":"63","name":"Imprivata PIN reset","descriptionHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","callToAction":"Imprivata PIN reset","introHtml":"<p>Complete this form to request an Imprivata PIN reset.</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[16],"key":""},{"id":"68","name":"Locker Request Form","descriptionHtml":"<p>Complete this form to request a locker at Bowes St</p>","callToAction":"Locker Request Form","introHtml":"<p>Complete this form to request a locker at Bowes St</p>","icon":10641,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[20],"key":""},{"id":"426","name":"NDMS and REDCap Change Request form","descriptionHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","callToAction":"NDMS and REDCap Change Request form","introHtml":"<p>Complete this form to submit a request for System Enhancement and System Change Requests for NDMS and REDCap</p>","icon":10667,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[13],"key":""},{"id":"560","name":"New Clinic Request","descriptionHtml":"","callToAction":"New Clinic Request","introHtml":"<p>Use this form for the establishment of a new clinic in the Digital Health Record (DHR)</p>","icon":10707,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[109],"key":""},{"id":"476","name":"New Clinical Work Device (CWD) Request Form","descriptionHtml":"","callToAction":"New Clinical Work Device (CWD) Request Form","introHtml":"<p>Use this form to request new Clinical Work Device (CWD) for your work area</p>","icon":10694,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10694","groups":[11],"key":""},{"id":"514","name":"New End User Device Request Form","descriptionHtml":"<p>This form is used to request a new device for your work area. You can select one of the devices from the form below.</p>\n<p>If the device you are after isn’t included in the list below, please contact Digital Solutions Division on 5124 5000 to discuss further.</p>\n<p>Please note this process can take 8-12 weeks as all requests require assessment and approval from multiple areas and if approved there may also be a lead time for ordering, delivery and installation of the device.</p>","callToAction":"New End User Device Request Form","introHtml":"<p>Complete this form to request new Computer on wheels, Label Printer, Wristband Printer, Script printer, Scanner or Electronic Signature Pad</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[11],"key":""},{"id":"557","name":"New Mouse, Keyboard, Headset or Other (ACT Health)","descriptionHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","callToAction":"New Mouse, Keyboard, Headset or Other (ACT Health)","introHtml":"<p>Please note, this form is for ACT Health Directorate employees only.</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[20],"key":""},{"id":"55","name":"New Paper File Part Request","descriptionHtml":"<p>Complete this form to request a new paper file part</p>","callToAction":"New Paper File Part Request","introHtml":"<p>Complete this form to request a new paper file part</p>","icon":10811,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10811","groups":[22],"key":""},{"id":"54","name":"New Paper File Request","descriptionHtml":"<p>Complete this form to request a new paper file</p>","callToAction":"New Paper File Request","introHtml":"<p>Complete this form to request a new paper file</p>","icon":10805,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10805","groups":[22],"key":""},{"id":"519","name":"NSW Health User Access Request Form","descriptionHtml":"","callToAction":"NSW Health User Access Request Form","introHtml":"<p>Complete this form to gain access as a NSW Health User to ACT Health's Digital Health Record (DHR)</p>","icon":10677,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[110],"key":""},{"id":"93","name":"Paper File Digitisation Request","descriptionHtml":"","callToAction":"Paper File Digitisation Request","introHtml":"","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[22],"key":""},{"id":"56","name":"Paper File Retrieval Request","descriptionHtml":"<p>Complete this form to request a paper file retrieval</p>","callToAction":"Paper File Retrieval Request","introHtml":"<p>Complete this form to request a paper file retrieval</p>","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[22],"key":""},{"id":"511","name":"Raise an Objective Access Request","descriptionHtml":"","callToAction":"Raise an Objective Access Request","introHtml":"<p>Use this form to request new user access, amendment to existing or deactivate Objective access</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[22],"key":""},{"id":"355","name":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","descriptionHtml":"","callToAction":"Raise an Objective or HPE Content Manager (TRIM) Request or Enquiry","introHtml":"<p>Use this form for any general Objective/HPE Content Manager (TRIM) enquiry or Ministerial request</p>","icon":10912,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10912","groups":[22],"key":""},{"id":"343","name":"Record transfer of a paper file to another officer","descriptionHtml":"<p>Use this request form to notify the Records Management team that you have transferred custody of a paper-based official file from one officer to another officer. You are responsible for physically transferring the file to the other officer.</p>","callToAction":"Record transfer of a paper file to another officer","introHtml":"<p>Use this form to record transfer of a paper file to another officer</p>","icon":10638,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[22],"key":""},{"id":"66","name":"Report a Cyber Security Breach","descriptionHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","callToAction":"Report a Cyber Security Breach","introHtml":"<p>If you'd like to report a Cyber Security breach, let us know here.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[24],"key":""},{"id":"477","name":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged Clinical Work Device (CWD) or End User Device (EUD) ","introHtml":"<p>Use this form to report a lost, stolen or damaged End User Device, such as a Clinical Work Device (CWD), Barcode Scanner, Label Printer, CoW, Signature Pads, BMW.</p>","icon":10697,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[11],"key":""},{"id":"523","name":"Report a lost, stolen or damaged TRN Radio","descriptionHtml":"","callToAction":"Report a lost, stolen or damaged TRN Radio","introHtml":"<p>Complete this form to report a lost, stolen or damaged TRN Radio</p>","icon":10692,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[11],"key":""},{"id":"527","name":"Report a lost, stolen, damaged or expired OneID pass (ACT Health)","descriptionHtml":"<p>If you are an ACT Health Directorate employee, use this form to report and replace a lost, stolen, damaged or expired oneID pass.</p>\n<p>Once submitted, your ID pass will be cancelled and a member of the Cyber Security team will contact you to arrange collection of a new pass.</p>\n<p><b>Note: If you are a Canberra Health Services employee who needs to report a lost ID, you will need to submit a Riskman and speak to the The Canberra Hospital security office located next to Main Reception (Building 2, Level 2).</b></p>","callToAction":"Report a lost, stolen, damaged or expired OneID pass (ACT Health)","introHtml":"<p>Use this form to report a lost, stolen, damaged or expired OneID ACT Health pass</p>","icon":10905,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10905","groups":[24],"key":""},{"id":"669","name":"Report an Evolution Application Accessibility Issue","descriptionHtml":"<p>Use this form to report issues accessing the Evolution Application (i.e. you are unable to open the app or unable to login to the app once open). For all other issues, please use the <a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/group/11/create/38\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an Issue Form</a></p>","callToAction":"Report an Evolution Application Accessibility Issue","introHtml":"<p>Use this form to report issues accessing the Evolution Application (i.e. you are unable to open the app or unable to login to the app once open). For all other issues, please use the <a href=\"https://act-health.atlassian.net/servicedesk/customer/portal/3/group/11/create/38\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an Issue Form</a></p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[13],"key":""},{"id":"38","name":"Report an Issue","descriptionHtml":"<p>Complete this form to tell us about your IT issue.</p>","callToAction":"Report an Issue","introHtml":"<p>Complete this form to let us know if you are having an IT issue.</p>","icon":10668,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[11,13],"key":""},{"id":"500","name":"Report an issue with a Printer","descriptionHtml":"","callToAction":"Report an issue with a Printer","introHtml":"","icon":10689,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[11],"key":""},{"id":"551","name":"Request a Change to Smartforms (Healthlink) Service Tree","descriptionHtml":"<p>This form is to be completed to request changes to Smartforms, which is used by General Practitioners (GP’s) and Specialists within the ACT and Surrounding Region.</p>\n<p>When completing this form please be mindful of any spelling errors.</p>\n<p>Written approval must also be attached to this request form from either NCH or CHS GP Liaison Unit’s or nominated delegate.</p>","callToAction":"Request a Change to Smartforms (Healthlink) Service Tree","introHtml":"<p>Use this form to request a change to Smartforms (Healthlink) Service Tree</p>","icon":10685,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[13],"key":""},{"id":"501","name":"Request a New or Changed Medication","descriptionHtml":"","callToAction":"Request a New or Changed Medication","introHtml":"<p>Complete this form to request to add or change a medication to an application.</p>","icon":10896,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[109,13],"key":""},{"id":"470","name":"Request a Security Guard Escort to your car from Bowes St","descriptionHtml":"","callToAction":"Request a Security Guard Escort to your car from Bowes St","introHtml":"<p>Security guard escorts to cars can be completed within a 1km radius of Bowes St</p>","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[20],"key":""},{"id":"65","name":"Request access to an Application","descriptionHtml":"<p>Complete this form to request access to a clinical or administrative application</p>","callToAction":"Request access to an Application","introHtml":"<p>Complete this form to request access to a clinical or administrative application</p>","icon":10627,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[110],"key":""},{"id":"354","name":"Request Access/Restriction on file or folder","descriptionHtml":"","callToAction":"Request Access/Restriction on file or folder","introHtml":"<p>Use this form if you require access or restriction on a file or folder in Objective</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[22],"key":""},{"id":"601","name":"Request for Decision Support","descriptionHtml":"<p>Use this form to request decision support within Digital Health Record</p>","callToAction":"Request for Decision Support","introHtml":"<p>Use this form to request decision support within Digital Health Record</p>","icon":10685,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[109],"key":""},{"id":"506","name":"Research Request","descriptionHtml":"","callToAction":"Research Request","introHtml":"","icon":10695,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10695","groups":[109],"key":""},{"id":"57","name":"Transfer Paper File to Records/Storage","descriptionHtml":"<p>If your records are not yet in official file covers, you will need to request an official file cover/s to place your records in before you transfer them to the Records Management team for storage. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> To return ten official files or less to the Records Management team, please place the files in an envelope and address it through the internal mail to <em>ACT Health Records Management Warehouse, 48 Sheppard Street, Hume.</em> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you have greater than ten files to collect, please complete the form below.</p>","callToAction":"Transfer Paper File to Records/Storage","introHtml":"<p>Complete this form to request the transfer of a paper file to storage</p>","icon":10638,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[22],"key":""},{"id":"97","name":"USB Write Exemption","descriptionHtml":"","callToAction":"USB Write Exemption","introHtml":"<p>Use this form to request a USB write exemption for your workstation</p>","icon":10827,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[24],"key":""},{"id":"60","name":"Visitor Car Park Request","descriptionHtml":"<p>Visitor parking at Bowes Street is limited and is restricted to VIPs at the level of Senior Executive Band 2 (ie Executive General Manager) or higher</p>","callToAction":"Visitor Car Park Request","introHtml":"<p>Complete this form to request a visitor car parking space at Bowes St</p>","icon":10809,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10809","groups":[20],"key":""},{"id":"180","name":"ACTPAS Ad Hoc Reporting Request","descriptionHtml":"<p>PLEASE NOTE: Data that will be distributed outside of ACT Health/Calvary Public will have to be de-identified and/or approved by an appropriate Authorising Officer</p>","callToAction":"ACTPAS Ad Hoc Reporting Request","introHtml":"<p>This form can be used for requesting data which cannot be returned by existing reports, or seen in ACTPAS</p>","icon":10638,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[],"key":""},{"id":"42","name":"ACTPAS DEV/TEST access","descriptionHtml":"","callToAction":"ACTPAS DEV/TEST access","introHtml":"","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[],"key":""},{"id":"49","name":"ACTPAS External Specialist","descriptionHtml":"<p><b>This form should be used for</b> External Specialist request <ins>only</ins> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">For General Practitioners, please use the GP Request form<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"><font color=\"red\"> NOTE </font>This form should not be used for addition of new, or changes to existing Medical Specialist Internal profiles. We require the submission of an MDAAC form from MOSCETU with their agreed approved credentialing. (These are sent from MDAAC@act.gov.au or MedAdmin@calvary-act.com.au and ACTPAS profiles are created when received).</p>","callToAction":"ACTPAS External Specialist","introHtml":"","icon":10800,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""},{"id":"48","name":"ACTPAS JMO Staff Movement","descriptionHtml":"<p>This form should be used to ensure Junior Medical Officer, Senior Resident Medical Officer, Registrar Profiles have been added to Canberra and Calvary Hospital: A new member joins the team, A staff member leaves the team, A staff member changes their role or specialty, Any other change that requires an update to a clinician’s profile</p>","callToAction":"ACTPAS JMO Staff Movement","introHtml":"","icon":10802,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10802","groups":[],"key":""},{"id":"43","name":"ACTPAS Staff Movement","descriptionHtml":"<p><b>This form should be used for clinician’s (in particular) Allied Health and Nursing profiles;</b> <br class=\"atl-forced-newline\"> * New staff member commencement <br class=\"atl-forced-newline\"> * Existing profile requires change i.e; member leaves organisation, role/specialty/staff team changes <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For General Practitioners, please use the GP Request form <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For External Specialists, please use the Specialist Request form <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For new or changes to existing Medical Specialist Internal profiles, we require the submission of an MDAAC form from MOSCETU with their agreed approved credentialing (These are sent from [MDAAC@act.gov.au or MedAdmin@calvary-act.com.au</p>","callToAction":"ACTPAS Staff Movement","introHtml":"","icon":10803,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10803","groups":[],"key":""},{"id":"50","name":"ACTPAS Theatre Session","descriptionHtml":"<p>This form should be used by Surgical Bookings managers to request theatre changes within ACTPAS. If you require an urgent change, please phone Digital Solutions on 51245000</p>","callToAction":"ACTPAS Theatre Session","introHtml":"","icon":10801,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[],"key":""},{"id":"51","name":"ACTPAS WIC Staff Access and Profile","descriptionHtml":"<p>Please ensure you have completed all the mandatory training modules before submitting this form</p>","callToAction":"ACTPAS WIC Staff Access and Profile","introHtml":"","icon":10666,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[],"key":""},{"id":"62","name":"Business Analysis and Engagement Service Request","descriptionHtml":"","callToAction":"Business Analysis and Engagement Service Request","introHtml":"","icon":10670,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[],"key":""},{"id":"356","name":"Change an approver in Objective","descriptionHtml":"<p>If this update is due to a change in your position number, please submit a Change to position Number in Objective form</p>","callToAction":"Change an approver in Objective","introHtml":"<p>Use this form to change the approver on your Staff File</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[],"key":""},{"id":"353","name":"Change to Position Number in Objective","descriptionHtml":"","callToAction":"Change to Position Number in Objective","introHtml":"<p>Use this form for a permanent or temporary change of positions in Objective</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[],"key":""},{"id":"25","name":"Computer on Wheels Issue","descriptionHtml":"<p>Complete this form to report an Issue with a Computer on Wheels (COW)</p>","callToAction":"Computer on Wheels Issue","introHtml":"<p>Complete this form to report an Issue with a Computer on Wheels (COW)</p>","icon":10815,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[],"key":""},{"id":"524","name":"Data Cabling Request","descriptionHtml":"","callToAction":"Data Cabling Request","introHtml":"<p>Use this form to raise a request for any changes or repairs to the physical data network infrastructure. Requests can include additional data ports to a workstation, relocation of a data port and repairs to existing data ports.</p>","icon":10680,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10680","groups":[],"key":""},{"id":"466","name":"DHR Bug","descriptionHtml":"","callToAction":"DHR Bug","introHtml":"<p>Use this form for workflows or matters in the DHR that were working and now are not.</p>","icon":10672,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"207","name":"DHR Device Hire Requests","descriptionHtml":"<p>Please fill in the details in the form below and it will be triage accordingly</p>","callToAction":"DHR Device Hire Requests","introHtml":"<p><b>This form is designed for the Digital Health Records (DHR) analyst to hire devices from the DHR Technical team</b></p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"496","name":"Digital Health Record - Data Export Access Form","descriptionHtml":"<p>The intent of this form is to assess a user on the need to have one of the following access permissions added to their EMP Template:</p>\n<p>A user requires an extract of a report as a csv. file or PDF to distribute externally to the Epic system.</p>\n<p>This form is to be completed only once approval by the relevant Data Custodian has been granted. Data Custodian approval should be included as an attachment in the request.</p>\n<p>For Canberra Health Services, use the form found <ins><a href=\"https://forms.office.com/Pages/ResponsePage.aspx?id=CBlstDQDNkK5eFhe6I5Bmf_Wi1StRTRAmHEh4Te58eFUMTRSWFpISUpCT0JQNFVGREtSVDUyQkZJTCQlQCN0PWcu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></ins> to obtain the pre-approval. For North Canberra Hospital, consult with the Manager of Governance in Corporate Services prior to submitting this form.</p>","callToAction":"Digital Health Record - Data Export Access Form","introHtml":"<p>Use this form to request additional exporting access to the Epic system</p>","icon":10692,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[],"key":""},{"id":"100","name":"Digital Records - Objective Access Request","descriptionHtml":"","callToAction":"Digital Records - Objective Access Request","introHtml":"","icon":10806,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[],"key":""},{"id":"653","name":"DSS Quick Request","descriptionHtml":"","callToAction":"DSS Quick Request","introHtml":"<p>This form is for DSS to log a quick request</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"614","name":"ECSA Daily Checks","descriptionHtml":"","callToAction":"ECSA Daily Checks","introHtml":"","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"36","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10652,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""},{"id":"504","name":"External Community Services and Resources","descriptionHtml":"","callToAction":"External Community Services and Resources","introHtml":"","icon":10657,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[],"key":""},{"id":"67","name":"Hardware or Device Issue","descriptionHtml":"","callToAction":"Hardware or Device Issue","introHtml":"<p>Complete this form to report an issue with you device or any other Hardware</p>","icon":10808,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10808","groups":[],"key":""},{"id":"179","name":"Imaging request - Register Doctor in Doctor Master","descriptionHtml":"","callToAction":"Imaging request - Register Doctor in Doctor Master","introHtml":"<p>Form for registering/updating doctor details in IDIS Doctor Master</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"99","name":"Information and Data Management Change Request","descriptionHtml":"<p>Once issue is logged, it will go to DSD Information and Data Management Change review team for review and approval</p>","callToAction":"Information and Data Management Change Request","introHtml":"<p>Complete this form to lodge a Information and Data Management Change Request</p>","icon":10804,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[],"key":""},{"id":"652","name":"Internal DHR Request","descriptionHtml":"","callToAction":"Internal DHR Request","introHtml":"<p>For DHR staff to create a Jira Request for other teams when they notice something that needs to be fixed.</p>","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"431","name":"Jira Access Request","descriptionHtml":"","callToAction":"Jira Access Request","introHtml":"","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"178","name":"My DHR - Support","descriptionHtml":"","callToAction":"My DHR - Support","introHtml":"","icon":10692,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[],"key":""},{"id":"358","name":"New Computer on Wheels Request Form ","descriptionHtml":"","callToAction":"New Computer on Wheels Request Form ","introHtml":"<p>Complete this form to request new Computer on Wheels (COW)</p>","icon":10815,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[],"key":""},{"id":"658","name":"New Department","descriptionHtml":"","callToAction":"New Department","introHtml":"","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"507","name":"Pathology Lab Staff Request","descriptionHtml":"","callToAction":"Pathology Lab Staff Request","introHtml":"<p>Complete this form to raise a Pathology (Beaker) issue</p>","icon":10900,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[],"key":""},{"id":"58","name":"Print Service Request","descriptionHtml":"<p>Complete this form to request printing services from Bowes St reception staff</p>","callToAction":"Print Service Request","introHtml":"<p>Complete this form to request printing services from Bowes St reception staff</p>","icon":10807,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10807","groups":[],"key":""},{"id":"360","name":"Raise a Change","descriptionHtml":"","callToAction":"Raise a Change","introHtml":"","icon":10903,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[],"key":""},{"id":"428","name":"Raise a Jira Enquiry or Request","descriptionHtml":"","callToAction":"Raise a Jira Enquiry or Request","introHtml":"","icon":10884,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10884","groups":[],"key":""},{"id":"656","name":"Report a Building 5 Go-live Issue","descriptionHtml":"","callToAction":"Report a Building 5 Go-live Issue","introHtml":"<p>Complete this form to let us know if you are having an IT issue relating to Building 5 Go-live</p>","icon":10630,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[],"key":""},{"id":"53","name":"Report Request","descriptionHtml":"<p>Complete this form to submit a data request</p>","callToAction":"Report Request","introHtml":"<p>Complete this form to submit a new DHR report request</p>","icon":10670,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[],"key":""},{"id":"438","name":"Request Assistance from Enterprise Architecture Office","descriptionHtml":"","callToAction":"Request Assistance from Enterprise Architecture Office","introHtml":"","icon":10886,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10886","groups":[],"key":""},{"id":"351","name":"Request New User Objective Access","descriptionHtml":"","callToAction":"Request New User Objective Access","introHtml":"<p>Use this form if you require access to Objective</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[],"key":""},{"id":"352","name":"Request Objective IQ Training","descriptionHtml":"<p>Please see link for Objective IQ Training Times:<br> <a href=\"https://actgovernment.sharepoint.com/sites/intranet-ACTHealth/SitePages/Digital-Records.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://actgovernment.sharepoint.com/sites/intranet-ACTHealth/SitePages/Digital-Records.aspx</a></p>","callToAction":"Request Objective IQ Training","introHtml":"<p>Use this form to request Objective training</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[],"key":""},{"id":"456","name":"Request to Deactivate Objective Access","descriptionHtml":"","callToAction":"Request to Deactivate Objective Access","introHtml":"<p>Use this form to request to deactivate users Objective access</p>","icon":10876,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[],"key":""},{"id":"184","name":"Response Team Data Request ","descriptionHtml":"<p><font color=\"red\"> <b>Important Note: Once a request has been lodged, you must call Digital Solutions Support on 5124 5000 to flag the request and to request an immediate response.</b> </font></p>","callToAction":"Response Team Data Request ","introHtml":"","icon":10683,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10683","groups":[],"key":""},{"id":"462","name":"Security Remediation Required","descriptionHtml":"","callToAction":"Security Remediation Required","introHtml":"<p>This task requires you to perform a security remediation on IT systems under your control. // // Contact the Security Hub (acthealth.cyber@act.gov.au) immediately if you cannot find or identify any of the systems or devices in the attached list. // // Please reassign this task back to the Security hub when requested or when you have completed the remediations.</p>","icon":10686,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10686","groups":[],"key":""},{"id":"69","name":"ServiceNow Incident Migration ","descriptionHtml":"<p>Please see assistance from the Jira Project team or your Director if you are unsure how to complete this form</p>","callToAction":"ServiceNow Incident Migration ","introHtml":"<p>This form should only be used by DSD staff to migrate Incident data from Service Now</p>","icon":10633,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"70","name":"ServiceNow Request Migration","descriptionHtml":"<p>Please see assistance from the Jira Project team or your Director if you are unsure how to complete this form</p>","callToAction":"ServiceNow Request Migration","introHtml":"<p>This form should only be used by DSD staff to migrate Request data from Service Now</p>","icon":10633,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"34","name":"Tech Bar Request","descriptionHtml":"<p>Complete this form if you want to request the Tech Bar on site.</p>","callToAction":"Tech Bar Request","introHtml":"<p>Complete this form if you want to request the Tech Bar on site.</p>","icon":10635,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[],"key":""},{"id":"208","name":"TEST","descriptionHtml":"","callToAction":"TEST","introHtml":"","icon":10671,"iconUrl":"https://act-health.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[],"key":""},{"id":"659","name":"Update Department","descriptionHtml":"","callToAction":"Update 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